Customer Support & Inquiries
Have questions regarding your order, tracking status, or setup? Our dedicated customer care team is here to assist you.
Direct Email Support
Average response time: within 24 hours on business days.
Merchant Entity
Langley Retail
Responsible for customer billing, fulfillment logistics, and returns processing.
Returns & 60-Day Guarantee
Return Authorization Required
To initiate a return under our 60-day money-back guarantee (less S&H), please email us with your order number to receive an RMA and return shipping warehouse instructions.
Tracking Note: Tracking numbers are generated and sent via automated email as soon as domestic carrier packages are scanned at the fulfillment center. Please allow 24 hours from purchase for carrier database updates.